PRIVACY POLICY
1. Introduction
At SurfSizeNow (“we”, “our”, “us”), accessible at surfsizenow.com, we are fully committed to protecting and respecting your privacy. We prioritize transparency and uphold your fundamental rights under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy sets out how we collect, use, store, disclose, and protect your personal data when you interact with our website, products, and services.
2. Scope and Data Controller
This Privacy Policy applies to all users of surfsizenow.com and any affiliated services. For the purpose of data protection laws, SurfSizeNow is the data controller responsible for the processing of your personal information. Our policies apply to visitors, registered users, and customers of our website and services.
3. Categories of Data We Process
We collect and process various categories of personal data based on how you interact with surfsizenow.com.
a) Usage Data
We gather data about how you use our site, including browser type, language preferences, IP address, access times, pages viewed, session duration, and referring URLs.
b) Account Data
When you create an account, we collect identifiers such as your full name, postal address, email address, telephone number, and account login credentials.
c) Profile Data
We maintain profile-related information, including your product preferences, purchase history, browsing behavior, and interaction with our content.
d) Communication Data
If you contact us for customer support, partnership inquiries, or other reasons, we may collect records of such communications including emails, support tickets, and contact history.
e) Technical Data
We collect technical information related to the devices you use to access surfsizenow.com, such as operating system, hardware version, browser plugins, time zone settings, and system configurations.
f) Transaction Data
We process payment and delivery details, including billing addresses, order history, shipping addresses, and related transaction metadata.
g) Preference Data
We collect your consents and preferences including marketing communication opt-ins, product wishlist information, and preferences concerning browsing or advertising personalization.
4. Legal Bases for Processing
We process personal data in accordance with the following legal bases:
– Contractual Necessity: To provide our services, process purchases, and fulfill contracts you enter with us.
– Legitimate Interests: To improve surfsizenow.com, prevent fraud, conduct analytics, and maintain service functionality, provided such interests are not overridden by your rights.
– Consent: For activities such as sending email marketing communications or placing non-essential cookies, we will request your explicit consent.
– Legal Obligation: To fulfill our legal and regulatory duties, such as maintaining financial records or complying with lawful requests from authorities.
5. Your Rights
Under applicable law, you have the right to:
– Access your personal data and receive a copy (Right to Access)
– Rectify inaccuracies in the data we hold about you (Right to Rectification)
– Request erasure of your data where appropriate (Right to Erasure)
– Restrict the processing of your data under certain conditions (Right to Restrict Processing)
– Receive your data in a structured, commonly used format (Right to Data Portability)
– Object to processing and withdraw consent when processing is based on your consent (Right to Object and Withdraw Consent)
To exercise any of these rights, please write to us at [email protected].
6. Security Measures
We implement robust technical and organizational safeguards to ensure the security of your personal data. These include:
– Data encryption in transit and at rest
– Role-based access controls and authentication mechanisms
– Regular backups and secure data storage
– Employee training on information security and privacy policies
We continuously review and upgrade our security infrastructure to protect your data from unauthorized access, disclosure, alteration, or destruction.
7. International Data Transfers
When personal data is transferred outside the European Economic Area or California (e.g., for cloud hosting or third-party service providers), we ensure adequate protection through approved Standard Contractual Clauses or other legally recognized mechanisms. We comply with applicable regional laws governing cross-border data flows.
8. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this Policy:
– Usage Data: Up to 24 months, for analytics and security
– Account Data: While account remains active, and up to 6 years thereafter
– Profile and Preference Data: While active or until consent is withdrawn
– Communication Data: Up to 3 years after final contact
– Transaction Data: Retained for up to 7 years due to tax and accounting requirements
– Technical Data: Up to 12 months for diagnostic and security purposes
Data may be retained longer if required to comply with legal obligations or to resolve disputes.
9. Cookie Policy
surfsizenow.com uses cookies and similar tracking technologies to provide essential site functionality, optimize performance, and enhance user experience. The categories of cookies we use include:
– Essential Cookies: Necessary for the functioning of core features such as user account management and checkout.
– Functional Cookies: Enable personalization and remember preferences.
– Analytics Cookies: Help us understand site usage and improve performance.
– Performance Cookies: Monitor the reliability and responsiveness of our services.
We do not use cookies for the purpose of serving targeted ads unless you have provided explicit consent.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we offer tools to manage your cookie preferences. Upon your first visit, and periodically after, you will be prompted to accept or reject non-essential cookies. You may also change your settings at any time through our cookie management interface or through your browser settings.
We honor Do Not Track (DNT) signals and opt-out mechanisms as required by CCPA.
11. Children’s Privacy
Our services are not directed towards individuals under the age of 13. We do not knowingly collect personal data from children under 13 years of age. If we become aware of such data collection without verified parental consent, we will take immediate steps to delete it. Parents or guardians who believe their child may have submitted personal data can contact us at [email protected].
12. Policy Updates and Notifications
We may update this Privacy Policy to reflect changes in legal requirements, operational needs, or service modifications. Any significant amendments will be communicated to you via surfsizenow.com or via the email associated with your account, where appropriate. We encourage regular review of this Policy to stay informed about how we protect your data.
13. Contact Information
If you have any questions, inquiries, or concerns about this Privacy Policy or our data processing practices, please contact us at:
Email: [email protected]
Website: surfsizenow.com
We are committed to ensuring that your personal information is handled with transparency, accountability, and respect. If you believe your privacy rights have been infringed, you also have the right to lodge a complaint with a supervisory authority in your jurisdiction.